TERMS & CONDITIONS

  • The challenge is available to groups of between 4 and 8 participants.
  • No refunds will be given to those who leave the Escape Tunnel before the allocated 60 minutes are up nor will refunds be given to people who do not complete the challenge within the allocated time.
  • Photography and videography is not permitted at any time.
  • Mobile phones cannot be used in the Escape Tunnel and must be switched off.
  • The Management of Jersey War Tunnels reserves the right to refuse entry to or eject without a refund any disruptive ticket holders or those who do not comply with these terms and conditions.
  • No items are to be removed from the Escape Tunnel and the Management of Jersey War Tunnels reserves the right to claim from the ticket holder the cost of any missing or damaged items at the end of the challenge.
  • No food or drink are allowed in the Escape Tunnel.
  • This challenge is not suitable for anyone under the age of 16.
  • Challenges are booked for specific time slots and must start promptly at the allocated time. If any ticket holders arrive after the challenge has started or do not arrive within ten minutes of the allocated time they will not be allowed to participate, and refunds or exchanges will be agreed only at the sole discretion of the Management of Jersey War Tunnels.
  • Although the challenge is not played in a very small space the environment may not be suitable for people with claustrophobia. If a ticket holder feels unwell at any time he or she must immediately inform the Management of Jersey War Tunnels by using the telephone intercom in the Escape Tunnel
  • CCTV will be in operation in the Escape Tunnel. This is not only to enable the Management of Jersey War Tunnels to monitor progress during
    the challenge and to provide clues when requested but also, and more importantly, for the safety of all involved.
  • If you are directed to vacate the Escape Tunnel by the Management of Jersey War Tunnels at any time during the challenge for safety reasons you must do so immediately and comply with all directions.
  • There are secure locker facilities in the room immediately outside the Escape Tunnel for storing personal belongings however the Management of Jersey War Tunnels does not accept any liability for items stored in the lockers which are left at the owners’ risk.
  • Whilst the Escape Tunnel challenge is based on certain historical facts the Management of Jersey War Tunnels accepts no liability for
    the historical or factual accuracy of the clues and information contained in the challenge.
  • Privacy Policy – We do not store credit card details nor do we share customer details with any third parties.

THE RULES:

Our staff will review the rules of the challenge with you before you begin, which include:

  • There is no need to lift or move heavy objects, or climb on top of furniture.
  • None of our challenges require the use of force. If something seems secured in place, it is.
  • If you break something in one of our challenges by using excessive force or reckless behaviour, you may be asked to pay for it.
  • Don't guess random combinations, try to pick locks, or use force to try to open locks.
  • Cell phones and other electronic devices must remain off and cannot be used inside the Escape Tunnel.